Luxe Property Management managed 500+ properties with tenants, owners, and contractors all needing different types of communication. Maintenance requests were getting lost, rent reminders were inconsistent, and property owners weren't receiving timely updates. The company used a mix of phone calls, emails, and text messages with no central tracking.
Luxe implemented Channl to centralize all property communications. They use SMS for urgent maintenance alerts and rent reminders, WhatsApp for ongoing tenant conversations and contractor coordination, and email for detailed reports and documentation. The unified inbox allows their team to see all communications in one place, and list segmentation ensures the right messages go to the right people (tenants vs. owners vs. contractors).
"Channl gave us visibility into all our communications for the first time. The unified inbox is a game-changer—we can see tenant conversations, maintenance requests, and owner updates all in one place. The automation has freed up our team to focus on providing exceptional service."