GreenLeaf struggled with no-shows (averaging 23% cancellation rate) and manual follow-up processes. Their staff spent hours calling patients for reminders and post-treatment check-ins. Different clinics used different systems, making it impossible to track patient engagement across the network.
GreenLeaf standardized on Channl across all locations. They use SMS for appointment reminders 48 and 24 hours before visits, WhatsApp for post-treatment check-ins and medication reminders, and email for detailed care instructions and educational content. The platform's list segmentation allows them to send targeted messages based on treatment type and patient preferences.
"The unified platform means we can finally see patient engagement across all our clinics. The automated reminders have been transformative—patients appreciate the convenience, and our staff can focus on care instead of phone calls."