Privacy Policy

Last Updated: January 20, 2026

1. Introduction

Channl ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform at channl.sagejyoung.com.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, password)
Contact information (names, phone numbers, email addresses)
Message content and templates
Billing and payment information
Settings and preferences

2.2 Automatically Collected Information

Usage data and analytics
IP addresses and device information
Message delivery status and logs
API usage statistics

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and deliver messages (SMS, WhatsApp, Email)
Manage your account and billing
Send you service-related communications
Monitor and analyze usage patterns
Ensure compliance with legal obligations
Prevent fraud and abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With third-party providers (Twilio, Meta/WhatsApp, SendGrid) necessary to deliver messages
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption of sensitive data in transit and at rest
Secure authentication and access controls
Regular security assessments
Audit logging of sensitive operations

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Message data is retained according to your account settings and applicable regulations. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Request transfer of your data
Objection: Object to certain processing activities
Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

8. Third-Party Services

Our platform integrates with third-party services including:

Twilio: For SMS delivery (see Twilio Privacy Policy)
Meta/WhatsApp: For WhatsApp messaging (see WhatsApp Privacy Policy)
SendGrid: For email delivery (see SendGrid Privacy Policy)
Stripe: For payment processing (see Stripe Privacy Policy)

These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@channl.sagejyoung.com
Website: channl.sagejyoung.com