CloudSync Solutions provides a project management platform to enterprise clients. Their customers wanted to send notifications and updates to their own users, but CloudSync didn't have messaging capabilities. Building their own messaging infrastructure would take months and require ongoing maintenance. They needed a reliable, scalable solution they could integrate quickly.
CloudSync integrated Channl's API to add messaging capabilities to their platform. Their customers can now send SMS notifications for task assignments, WhatsApp messages for team collaboration, and email for detailed project reports—all through CloudSync's interface. The API integration was straightforward, and Channl handles all the complexity of message delivery, compliance, and provider management.
"Channl's API integration was exactly what we needed. We went from having no messaging capabilities to offering multi-channel messaging to our customers in just a few weeks. The API is well-documented, reliable, and our customers love the new features."